HYATT HOTELS

Hyatt Hotels Corporation decided to implement PeopleSoft software at their hotels around the globe. Their Human Resource Information Systems teams had no prior experience with PeopleSoft and needed help and training to get the full value out of their new software.

Creating customized training for beginners

We knew that the employees at Hyatt had little to no PeopleSoft Experience, so we took a step back and started with the basics. We collaborated with Hyatt’s Human Resource Information Systems team to find out what areas we needed to focus on.

  • CHALLENGE PRESENTED
  • Introducing PeopleSoft to an entire company
  • proposed SOLUTION
  • Identify focus areas and train in context
  • Results achieved
  • Effective use of software to achieve company goals

The training from SpearMC was amazing. They knew that we weren’t well versed in PeopleSoft and were able to help us start from the beginning. We learned so much and have been very happy with the results.

HOW WE DID IT

We started with introductory PeopleSoft concepts like architecture and navigation. Next, we taught them some typical ways Hyatt utilizes the PeopleSoft environment and performed a review of their current company hierarchy and existing interfaces.

This highly customized training project covered the following areas of PeopleSoft HCM:

  • Position Management
  • eProfile
  • Managing hires, with the integration of Taleo interface
  • Employee benefits
  • ePerformance
  • Career planning
  • Succession planning
  • Query manager

PREPARED FOR THE FUTURE

Throughout the training process, we leveraged some of Hyatt’s previously created UPK scripts in an effort to expedite the development of training material. This helped allow us to quickly and effectively help Hyatt’s employees understand how to use their new software to help the company achieve its business goals.

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