PeopleSoft Support and System Administration
FLEX PRICING. ANNUALLY, QUARTERLY, MONTHLY.
SpearMC, an Oracle Platinum Partner, is a dedicated PeopleSoft Managed Services Provider. This sets us apart from our competition and allows our team of functional and technical support professionals to provide highest levels of service with laser focus. We support our customers with complete end-to-end PeopleSoft Managed Services run by a domestic team based out of our domestic regional offices in Arizona and Texas. This team is augmented by off-shore resources in Argentina and India. We are PeopleTools specialized with over 15 years of experience supporting PeopleSoft HCM, ERP, SCM and ELM.
PeopleSoft Support Overview:
- Dedicated, Named Primary Support Analysts with Assigned Backups
- Flexible Support Hours with Best-in-Class Service Level Agreements
- Dedicated support email and hotline (e.g. company-support@spearmc.com)
- Intake of Requests, Triage, Prioritization
- 100% documentation of Issues and Resolutions
- Status Reporting including metrics, summary of issues and outstanding tasks
Technical Support Services:
- PeopleSoft server, networking and system administration
- PeopleSoft Development Services including Fluid build out
- PeopleSoft DBA services and performance tuning
- PeopleTools Upgrades, Patching and Elasticsearch configuration
- PeopleSoft PUM and PeopleTools Patching (optional add-on service)
- PeopleSoft Security Administration (optional add-on service)
- PeopleSoft Data Archiving (optional add-on service)
Functional Support Services:
- Functional Resources skilled in business and system analysis
- Module specific expertise
- Delivery of Individualized Solutions
- Configuration of new PeopleSoft features and functionality
- Knowledge Transfer metrics are measured and adhered to
- Access to PeopleSoft Learning Pass (annually at no additional cost)