PeopleSoft Functional and Technical Support
CUSTOM-TAILORED. FLEX PRICING. ROLLOVER HOURS.
STRATEGIC ADVISORY SERVICES. PLANNED PROJECTS.
PeopleSoft Support Overview:
- Named PeopleSoft Support Analysts with Assigned Backups
- Flexible Support Hours with Best-in-Class Service Level Agreements
- Dedicated Account Manager and Jira Service Desk Ticketing System
- Professional Intake of Requests, Triage, Prioritization, Documentation
- Monthly Reporting: SLA Case Metrics, Issue Summary, Outstanding Tasks
- Unused monthly support hours may rollover, accrue and be used for PeopleSoft Advisory Services, Testing-as-a-Service and Planned Projects
Functional Support Services:
- Functional Resources skilled in business and system analysis
- Modular Domain Expertise with delivery of Individualized Solutions
- Configuration of new PeopleSoft features and functionality
- Knowledge Transfer metrics are measured and adhered to
- Access to PeopleSoft Learning Pass (annually at no additional cost)
Technical Support Services:
- PeopleSoft Server, Networking, System Administration
- PeopleSoft Development Services including Fluid roll-out support
- PeopleSoft DBA services and Performance Tuning
- PeopleTools Upgrades, Patching and Elasticsearch configuration
- PeopleSoft PUM and PeopleTools Patching (optional add-on service)
- PeopleSoft Security Administration (optional add-on service)
- PeopleSoft Data Archiving (optional add-on service)