PeopleSoft Support Services powered by Jira Service Desk

CUSTOM-TAILORED. FLEX PRICING. ROLL-OVER HOURS.

DOMESTIC RESOURCES. PLANNED PROJECTS.

Managed Services Include:

  • Dedicated Support Manager and Ticketing System
  • Named Domestic Support Resources with Assigned Backups
  • Professional Intake of Requests, Triage, Prioritization, Documentation
  • Domestic Support Hours with Best-in-Class Service Level Agreements
  • Monthly Reporting: SLA Case Metrics, Issue Summary, Outstanding Tasks

Functional Support Services:

Technical Support Services:

Additional Support Benefits:

  • Customers are served with complete end-to-end PeopleSoft Managed Services delivered by PeopleSoft Support teams out of our domestic offices
  • Unused support hours may rollover, accrue and be used for PeopleSoft Consulting, Training, Advisory Services, Testing-as-a-Service and Planned Projects. 
  • We work with you to customize a package based on your company’s unique needs. Then, our PeopleSoft experts deliver proactive maintenance with industry-leading service level agreements, as well as prompt support from specialists with domain expertise.