RESULTS. Howard University reduced inbound inquiries by 80% in year one, allowing the Purchasing Department to reallocate staff to value-added functions in year two.
- CHALLENGE PRESENTED
- Vendor inquiries and inbound calls were routed to different departments, leading to large call backlogs, particularly for Accounts Payable and Purchasing. Howard University also needed to improve and better track their diversity hiring metrics.
- PROPOSED SOLUTION
- SpearMC was engaged to implement PeopleSoft eSettlements, eSupplier Connection, and Supplier Portal.
- RESULTS ACHIEVED
- Licensing, implementation of SRM modules with secure authentication, training for all staff and suppliers.