SpearMC handles all aspects of PeopleSoft application support: functional, technical, system administration, regulatory updates, third-party integration, year-end processing and PUM maintenance. We work with you to tailor a package based on your organization’s unique needs. Then, our PeopleSoft experts deliver proactive maintenance with industry-leading service level agreements. All service requests are actively managed through Jira Service Management, an easy-to-use, world-class ticketing platform.
Tailored, On-Call Support. Flex Pricing. Domestic Resources.
Why SpearMC for PeopleSoft Application Support?
with Rollover Hours
Rollover hours can maximize support budgets and put unused time towards project work.
from Domestic Resources
Dedicated onshore resources respond to all PeopleSoft application support requests.
Complete Visibility with
Monthly reporting: SLA case metrics, issue summary, outstanding tasks, budget vs. actuals
PeopleSoft Application Support Services and Benefits
We work with you to customize a package based on your organization’s unique needs. Then, our PeopleSoft experts deliver proactive maintenance with industry-leading service level agreements.
- Dedicated Support Manager and Jira Service Management Ticketing System
- Named Domestic Support Resources with Assigned Backups
- Professional Intake of Requests, Triage, Prioritization, Documentation
- Domestic Support Hours with Best-in-Class Service Level Agreements
- Monthly Reporting: SLA Case Metrics, Issue Summary, Outstanding Tasks
- Resources with Deep Business and System Analysis Skills
- Domain Expertise with Delivery of Individualized Solutions
- Knowledge and Delta Training on Latest PUM Functionality
- Configuration of new PeopleSoft PUM and Fluid UI Features
- Complimentary Access to PeopleSoft Learning Pass (single user)
- Tools Patching, Configure Elasticsearch/Kibana
- Development, Integration, Fluid UI Configuration
- PeopleSoft SysAdmin, DBA, Performance Tuning
- Tailored Training for PeopleSoft SysAdmins*
- PeopleSoft on Oracle Cloud Infrastructure*
- PeopleSoft PUM Update and Testing Services*
- PeopleSoft Security, Hardening, Duo MFA*
- PeopleSoft Data Archiving*