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PeopleSoft Application Support

Application Support Best Practices Powered by Jira Service Management

Tailored, On-Call Support. Flex Pricing. Domestic Resources.

SpearMC handles all aspects of PeopleSoft application support: functional, technical, system administration, regulatory updates, third-party integration, year-end processing and PUM maintenance. We work with you to tailor a package based on your organization’s unique needs. Then, our PeopleSoft experts deliver proactive maintenance with industry-leading service level agreements. All service requests are actively managed through Jira Service Management, an easy-to-use, world-class ticketing platform.

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Why SpearMC for PeopleSoft Application Support?

spearmc managed services rollover hours
Flexible Contracts
with Rollover Hours

Rollover hours can maximize support budgets and put unused time towards project work.

spearmc managed services support
Reliable Support
from Domestic Resources

Dedicated onshore resources respond to all PeopleSoft application support requests.

spearmc managed services reporting
Complete Visibility with
Monthly Reporting

Monthly reporting: SLA case metrics, issue summary, outstanding tasks, budget vs. actuals

PeopleSoft Application Support Services and Benefits

We work with you to customize a package based on your organization’s unique needs. Then, our PeopleSoft experts deliver proactive maintenance with industry-leading service level agreements.

General Support
  • Dedicated Support Manager and Jira Service Management Ticketing System
  • Named Domestic Support Resources with Assigned Backups
  • Professional Intake of Requests, Triage, Prioritization, Documentation
  • Domestic Support Hours with Best-in-Class Service Level Agreements
  • Monthly Reporting: SLA Case Metrics, Issue Summary, Outstanding Tasks
Functional Support
Technical Support

*optional services

Featured Success Stories
Additional Information
PeopleSoft Support Presentation
Best Practices PeopleSoft Support
PeopleSoft Support Product Flyer
PeopleSoft Support Success Stories
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SAVINGS AND SECURITY

All Managed Services

Free up critical resources while feeling confident in your PeopleSoft systems.

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