Oracle Guided Learning (OGL) revolutionizes the way users interact with PeopleSoft. OGL is next-generation technology that offers in-application guidance without having to refer to an offline training manual. The no-code software seamlessly integrates with PeopleSoft and provides walkthroughs, helpful tips, self-help menus and task lists for a more intuitive experience for employees, students, customers and suppliers.
Oracle Guided Learning is a digital adoption platform (DAP) technology which offers an intuitive, real-time solution to your team. OGL will transform the way you support your users with more effective guidance at the point of need. Benefits include:
Ease of Use
Engages and guides users without a heavy-handed training requirement.
Enhances the user experience with step-by-step guides for navigating complex tasks.
Support Ticket Reduction
As users elect to receive guidance, support tickets are reduced as bugs are avoided, and support desk phone calls become unnecessary.
Determine which guides are being used effectively, and collect feedback from the users.
We typically don’t have access to the underlying PeopleSoft instance so we can’t do the install ourselves (but we could with access). But through a screenshare walkthrough and documentation, we assist your resource(s) in downloading the correct project from My Oracle Support, updating the underlying code to reflect your OGL application, getting it imported into your non-prod PeopleSoft environment, validating and assisting in any troubleshooting.
Proof of Concept Guides
Based on the design advisory, we build 4 proof of concept guides highlighting the strengths and capabilities of OGL. These can be real guides that are your most important/needed guides or they could be throwaway “concepts” that you want to see how something might work. We recently increased this number to 4. Previously we said we’d create 2 (and I may have had this in your original quotes) but feel like 4 will allow you more freedom to try additional ideas to see how they will work for your organization. I can update the quote for this when we get the extension.
We work with your team to discuss your greatest needs/goals, how you think the organization will want to use OGL, what specific techniques will meet the needs/goals and specific look and feel branding that might be consistent with your existing standards.
This was also recently increased from a half day to a full day session. As we build more and more training documents including tips and tricks, how to’s, and other PeopleSoft specific training, this one day workshop will teach your internal staff how to build your own guides or take the Starter Kit guides and update them.
With multi-year licensing, we will meet with you on your anniversary (or thereabouts) and look with you at how OGL is being adopted by your end users. Using best practice comparisons with other OGL on PeopleSoft customers, we’ll strategize with you on how to increase the value for the organization. This may mean advising to build more guides, change techniques or activation settings, etc.
Expedite the Launch of OGL with SpearMC’s Starter Kit
In addition to training and implementation services, SpearMC offers a Starter Kit to help your team fast-track development of OGL guides for PeopleSoft. The Starter Kit works immediately after importing it to your PeopleSoft environment, and our team provides training on how to update guides.
The Starter Kit contains:
- Employee/Manager Self-Service
- Applicant/Student Self-Service
- Supplier/Customer Self-Service
- Core Functional – FSCM, HCM, Campus
- PeopleTools and Support Desk
- Enterprise Components
Featured Success Stories
Learn how the City of Seattle turned to Oracle Guided Learning to consolidate their training documentation, upgrade their technology and leverage in-application guidance to provide support to their PeopleSoft users.