Oracle Guided Learning (OGL) revolutionizes the way users interact with PeopleSoft. OGL is next-generation technology that offers in-application guidance without having to refer to an offline training manual. The no-code software seamlessly integrates with PeopleSoft and provides walkthroughs, helpful tips, self-help menus and task lists for a more intuitive experience for employees, students, customers and suppliers.
Oracle Guided Learning for PeopleSoft
More than UPK's replacement — next-generation technology offering in-app guidance
Modernize Your PeopleSoft Training and Accelerate Adoption
From the Oracle blog: Cameron McClurg, VP SpearMC, shares how OGL revolutionizes the way we interact with PeopleSoft.
The Value of Oracle Guided Learning
Oracle Guided Learning is a digital adoption platform (DAP) technology which offers an intuitive, real-time solution to your team. OGL will transform the way you support your users with more effective guidance at the point of need. Benefits include:
Ease of Use
Engages and guides users without a heavy-handed training requirement.
Effective
Enhances the user experience with step-by-step guides for navigating complex tasks.
Support Ticket Reduction
As users elect to receive guidance, support tickets are reduced as bugs are avoided, and support desk phone calls become unnecessary.
Built-In Analytics
Determine which guides are being used effectively, and collect feedback from the users.
Why is SpearMC the exclusive licensing partner for OGL
Install support
We typically don’t have access to the underlying PeopleSoft instance so we can’t do the install ourselves (but we could with access). But through a screenshare walkthrough and documentation, we assist your resource(s) in downloading the correct project from My Oracle Support, updating the underlying code to reflect your OGL application, getting it imported into your non-prod PeopleSoft environment, validating and assisting in any troubleshooting.
Proof of Concept Guides
Based on the design advisory, we build 4 proof of concept guides highlighting the strengths and capabilities of OGL. These can be real guides that are your most important/needed guides or they could be throwaway “concepts” that you want to see how something might work. We recently increased this number to 4. Previously we said we’d create 2 (and I may have had this in your original quotes) but feel like 4 will allow you more freedom to try additional ideas to see how they will work for your organization. I can update the quote for this when we get the extension.
Design Advisory
We work with your team to discuss your greatest needs/goals, how you think the organization will want to use OGL, what specific techniques will meet the needs/goals and specific look and feel branding that might be consistent with your existing standards.
Training Workshop
This was also recently increased from a half day to a full day session. As we build more and more training documents including tips and tricks, how to’s, and other PeopleSoft specific training, this one day workshop will teach your internal staff how to build your own guides or take the Starter Kit guides and update them.
Annual Assessment
With multi-year licensing, we will meet with you on your anniversary (or thereabouts) and look with you at how OGL is being adopted by your end users. Using best practice comparisons with other OGL on PeopleSoft customers, we’ll strategize with you on how to increase the value for the organization. This may mean advising to build more guides, change techniques or activation settings, etc.
Expedite the Launch of OGL with SpearMC’s Starter Kit
In addition to training and implementation services, SpearMC offers a Starter Kit to help your team fast-track development of OGL guides for PeopleSoft. The Starter Kit works immediately after importing it to your PeopleSoft environment, and our team provides training on how to update guides.
The Starter Kit contains:
- Employee/Manager Self-Service
- Applicant/Student Self-Service
- Supplier/Customer Self-Service
- Core Functional – FSCM, HCM, Campus
- PeopleTools and Support Desk
- Enterprise Components
Why Use SpearMC’s OGL Starter Kit?
Works out of the box
The Starter Kit immediately works in your environment. Simply turn guides on or off.
Works for all PeopleSoft customers
Our guides will work in all PeopleSoft versions and deployment models.
Adaptability
We provide training on how to modify the guides, add or remove steps, update language, links and logos. We will help you migrate to Search-Based guides or even to the Classic Menu.
Templates to copy
Quickly copy and modify templates and techniques for Process Guides, Smart Tips, Task Lists, Launchers and more.
“So far the feedback from our UAT folks is tremendous. We are able to edit guides or clone guides with different fields in seconds. I encourage others to follow the 80/20 rule – whereby 80% of OGL content comes from SpearMC.”
— PeopleSoft HCM/ELM Product Owner, State of North Dakota
Featured Success Stories
Learn how the City of Seattle turned to Oracle Guided Learning to consolidate their training documentation, upgrade their technology and leverage in-application guidance to provide support to their PeopleSoft users.
See Success Story
Learn how Kaiser Permanente, working with Oracle and SpearMC, created over 340 guides across 14 PeopleSoft Finance and Supply Chain modules.
See Success Story
Explore More Training and Resources
PeopleSoft Training
Learn how to get the most value out of your PeopleSoft systems.
Invest in your future
All-Access Learning Pass
Get training at your own pace anytime, anywhere.
Contact Us to Learn More and Get Started
