Oracle Guided Learning (OGL) revolutionizes the way users interact with PeopleSoft. OGL is next-generation technology that offers in-application guidance without having to refer to an offline training manual. The no-code software seamlessly integrates with PeopleSoft and provides walkthroughs, helpful tips, self-help menus and task lists for a more intuitive experience for employees, students, customers and suppliers.
Oracle Guided Learning for PeopleSoft
More than UPK's replacement — next-generation technology offering in-app guidance
Modernize Your PeopleSoft Training and Accelerate Adoption
From the Oracle blog: Cameron McClurg, VP SpearMC, shares how OGL revolutionizes the way we interact with PeopleSoft.
Oracle Guided Learning is a digital adoption platform (DAP) technology which offers an intuitive, real-time solution to your team. OGL will transform the way you support your users with more effective guidance at the point of need. Benefits include:
Ease of Use
Engages and guides users without a heavy-handed training requirement.
Enhances the user experience with step-by-step guides for navigating complex tasks.
Support Ticket Reduction
As users elect to receive guidance, support tickets are reduced as bugs are avoided, and support desk phone calls become unnecessary.
Determine which guides are being used effectively, and collect feedback from the users.
Expedite the Launch of OGL with SpearMC’s Starter Kit
In addition to training and implementation services, SpearMC offers a Starter Kit to help your team fast-track development of OGL guides for PeopleSoft. The Starter Kit works immediately after importing it to your PeopleSoft environment, and our team provides training on how to update guides.
The Starter Kit contains:
- Employee/Manager Self-Service
- Applicant/Student Self-Service
- Supplier/Customer Self-Service
- Core Functional – FSCM, HCM, Campus
- PeopleTools and Support Desk
- Enterprise Components
“So far the feedback from our UAT folks is tremendous. We are able to edit guides or clone guides with different fields in seconds. I encourage others to follow the 80/20 rule – whereby 80% of OGL content comes from SpearMC.”
— PeopleSoft HCM/ELM Product Owner, State of North Dakota
Featured Success Stories
Learn how the City of Seattle turned to Oracle Guided Learning to consolidate their training documentation, upgrade their technology and leverage in-application guidance to provide support to their PeopleSoft users.
Learn how Kaiser Permanente, working with Oracle and SpearMC, created over 340 guides across 14 PeopleSoft Finance and Supply Chain modules.