spearmc evergreen health
The Challenge

Evergreen’s single-admin model created inconsistencies in service and caused architectural and service methodologies to stagnate.

Proposed Solution

System Administrators provide around-the-clock support and leverage an extensive network of backup admins to resolve one-off, rare issues.

Services Provided
  • Overall Operational Support
  • Environment Lifecycle Management
  • Database Administration
  • Patching and Proactive Health Checks
The Results
  • Modernized the platform
  • Exposed risk areas with mitigation plans
  • Created and enforced best practice methodologies
  • Continued to provide 24/7, SLA-governed support with reporting