MHG’s PeopleSoft support organization had grown into a full-time, multi-consultant model with high overhead and limited flexibility.
The Challenge
Proposed Solution
SpearMC would create a flexible structure that enabled MHG to independently manage their support work and only request outside assistance when needed.
Services Provided
- FSCM and HCM functional support
- Regulatory and ad-hoc application services (including 1099, tax and PUM support)
- PTF build
- Testing as a Service (TaaS)
- Upgrade support
The Results
MHG’s newly structured, flexible support organization reduced its risk and saved the hospital time, providing additional flexibility to apply unused hours to strategic initiatives (e.g., training, upgrade support and technical services).
